Thodupuzha, Kerala: People visiting police stations will soon be able to rate the quality of services they receive and share feedback by scanning a QR code displayed inside the station. The initiative, launched as a pilot, is being introduced first across police stations in Kerala's Idukki district.

The move comes after a feedback facility available through the Kerala Police's POL App failed to attract significant public participation. Authorities have now shifted to displaying QR codes prominently on police station walls to make the process more accessible.

QR codes have been installed at all police stations in Idukki district, including Deputy Superintendent of Police (DySP) offices. Based on public feedback, each police station will receive a star rating reflecting the quality of services provided and the conduct of police personnel.

Visitors will be able to assess their experience after interacting with the police, allowing authorities to monitor service standards across stations.

How the rating system works

When a visitor scans the QR code, they will be directed to an online link. They must enter their name and mobile phone number before submitting their feedback.

Users can also award up to five stars to the police station, alongside written comments about their experience.

The data collected through the system will be received daily by the Cyber Cell at the Idukki District Police Headquarters. Officials there will review the ratings and feedback submitted for each police station.

Aim is to improve public service

Idukki District Police Chief Dr A. Naseem said the star rating system is expected to make police functioning more efficient, reduce the gap between the public and the police, and improve transparency in policing.