IndiGo’s large-scale flight disruptions continued into their seventh day as refunds were initiated, government oversight intensified
New Delhi: IndiGo has begun processing refunds for all flights cancelled between 3 and 15 December 2025, while also offering a full waiver on change and cancellation fees for travel within the same period. Passengers can modify or cancel their bookings through the airline’s dedicated link, with refunds set to return to the original payment method in one or two transactions.
The airline issued an apology to affected passengers, stating that teams across departments were working to restore normal operations as soon as possible. According to IndiGo, a Board-constituted Crisis Management Group (CMG)—formed on 4 December—has been holding daily meetings to monitor developments. Its priorities include restoring full operational integrity, improving information dissemination, accelerating refunds and rescheduling, and ensuring the return of delayed baggage.
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On Monday, the Supreme Court declined to intervene in the cancellations, observing that the Union government had already taken steps to address the situation. Chief Justice Surya Kant acknowledged the seriousness of the disruption, noting reports that lakhs of passengers had been affected nationwide. The court highlighted that many travellers were stranded despite urgent health or personal commitments.
An advocate who mentioned the matter before the bench said flights were being cancelled without adequate notice and claimed that nearly 2,500 flights had been delayed across about 95 airports. Separately, a plea filed before the Delhi High Court sought directions to the Centre and the airline to secure support and refunds for affected passengers; the matter will be heard on 10 December.
On Monday alone, IndiGo reportedly cancelled more than 250 flights from Delhi and Bengaluru—134 from the national capital and 117 from Bengaluru—as operational disruptions entered their seventh day. The airline has attributed the cancellations to recent changes in pilot duty time and flight safety regulations.
IndiGo has announced that refunds for passengers whose flights were cancelled between 3 and 15 December 2025 are now being processed. The airline is offering a complete waiver on fees for changes and cancellations for all bookings valid for travel until 15 December. Passengers can make these adjustments through a designated online platform, with refunds credited back to the original mode of payment. IndiGo has stated that depending on the transaction method, refunds may appear in one or two instalments.
In its statement, the airline apologised for the widespread disruption, adding that both ground teams and internal departments were working to stabilise operations. The Board has been meeting frequently since the crisis began, and during its first meeting on 4 December, it established a Crisis Management Group (CMG). Since then, the CMG has been convening daily to oversee all aspects of the situation. The group’s stated objectives include restoring 100 per cent operational integrity, facilitating prompt communication with passengers, speeding up refunds and rescheduling processes, and ensuring baggage is returned swiftly to affected travellers.
The Supreme Court on Monday chose not to entertain a petition seeking intervention in the mass flight cancellations. A Bench headed by Chief Justice Surya Kant noted that the government had already taken cognisance of the issue. The CJI acknowledged the seriousness of the situation, pointing out that lakhs of passengers across India were stranded and that many were facing urgent personal or medical commitments. The matter was raised by an advocate who said flights were being cancelled without adequate notice and claimed that around 2,500 flights had been delayed across 95 airports.
A separate petition was filed before the Delhi High Court, requesting that the Centre and IndiGo be directed to provide assistance and ensure refunds for all affected passengers. The plea will be heard on 10 December.
According to PTI, IndiGo cancelled more than 250 flights on Monday alone as operational challenges continued into their seventh day. This included 134 flights from Delhi and 117 from Bengaluru. The cancellations began on 2 December and have drawn criticism from passengers as well as authorities. IndiGo has attributed the disruptions to recent amendments in pilot duty time norms and safety-related regulations, which it says have impacted scheduling and crew availability.
Published: 08 Dec 2025, 06:19 pm IST
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