Palakkad: In response to consumer complaints, KSEB will now issue electricity bills in Malayalam. This decision follows a recent public hearing held at the Palakkad District Panchayat Hall, where many consumers reported difficulties understanding their bills, which were previously issued in English.

The Chairman of the Electricity Regulatory Commission, T. K. Jose directed KSEB to ensure that bills are provided in Malayalam, with English bills available only upon request. The commission suggested improvements to prevent bills from going illegible within a week and recommended implementing a system to send bills directly to customers' mobile phones. The commission also advised fixing a specific date for metre readings and noting this date on the bill to avoid discrepancies in electricity usage charges.

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In a separate issue, the Regulatory Commission expressed concerns about KSEB officials' eagerness to disconnect power supplies. During the public hearing on proposed electricity tariff revisions for the period from July 1, 2024, to March 31, 2027, Chairman T. K. Jose criticised KSEB for disconnecting the electricity of a customer who had complained just the day before. He questioned the fairness of such actions, especially towards customers with deposits, and called for a more considerate approach to handling arrears, particularly for small entrepreneurs.

The commission also requested that, under the leadership of the KSEB Chief Engineer, a video be made addressing the real issues affecting consumers and shared on social media. This is expected to help change the perception that KSEB is unfairly exploiting its customers.

The commission also recommended that KSEB create and share a video on social media, highlighting real issues affecting consumers, to address public concerns and change the perception that KSEB is unfairly exploiting customers. Technical Member B. Pradeep and Legal Member Adv. A. J. Wilson were also present at the hearing.