The Bombay High Court has expressed serious concerns over the inadequate facilities, including the unavailability of wheelchairs, at airports across the country for senior citizens and differently-abled individuals. The court emphasised that such shortcomings are matters of human rights and dignity, and preventive measures must be implemented promptly.

The court's observations came during the hearing of a petition involving an 81-year-old woman who faced significant difficulties due to the lack of wheelchair assistance upon her arrival at Mumbai airport. She had to relinquish her wheelchair to her daughter, who suffers from arthritis, resulting in considerable discomfort for herself.​

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A division bench comprising Justices Girish Kulkarni and Advait Sethna highlighted that no passenger should endure such hardships, especially when facilities like wheelchairs are fundamental necessities.

The Directorate General of Civil Aviation (DGCA), in an affidavit submitted to the bench on Monday, said there was a shortage of wheelchairs at the airport due to several factors, including overbooking. The court, however, said it cannot accept such an excuse.

The bench stated, "Preventive measures are required, as it is a matter of human lives".

In response, the court directed the DGCA to submit a comprehensive list of measures aimed at easing air travel for senior citizens and differently-abled passengers. The court also urged airlines and airport authorities to adopt international best practices to ensure accessibility and comfort for all travellers.

This directive underscores the judiciary's commitment to safeguarding the rights and dignity of vulnerable populations, ensuring that air travel is accessible and comfortable for every individual, regardless of age or physical ability.