Bengaluru: Biocon Chief Kiran Mazumdar-Shaw has expressed disappointment over IndiGo’s gourmet cuisine served to stretch passengers, suggesting that the airline should conduct a customer survey to gauge feedback. Her remarks have set off a lively discussion on social media.

Taking to X (formerly Twitter) on Friday, Mazumdar-Shaw shared a photo of the airline’s menu, writing, “This is what ⁦IndiGo 6E calls gourmet cuisine for the Stretch passengers! I prefer their regular items! Oberoi should introspect on this uninviting and tasteless menu - pls do a customer survey and I bet you there will be a 100 per cent thumbs down.”

The menu featured dishes such as German lentil and feta Salad with beetroot Galouti, Lavash with cream cheese yoghurt dip, Thandai tres leches cake, mixed nuts pink salt and pepper.

Kiran’s post drew several responses from users discussing in-flight dining standards. A user named Vasu Varma asked, “What would you rather prefer ?” to which Kiran replied, “My magic upma or noodles or even sandwiches!”

Another user, Kalpak Iyer, commented, “Agreed . The food has really gone downhill. Feels like sterilised food served in an icu”.

User Vijay remarked, “Haha, I feel you! The “gourmet” label often raises expectations, but sometimes the reality on board falls short. A good lounge meal before departure really sets the bar high, and yes, domestic in-flight menus often struggle to compete. Maybe airlines should run proper customer surveys before calling it gourmet.”

Another user, Rahul K, wrote, “Typing this just after getting off an Air India flight. Savoured hot pav bhaji mid air.. Sometimes simplicity done right beats ‘gourmet’ any day”

A user going by the handle Stocklearner88 added, “So surveys are not a bad thing as it has been made out to be in the current Karnataka context, I assume. If simple taste bud preference needs a survey, I'm sure a state with so many other use cases deserves one.”

Meanwhile, Rithvik R suggested, “I used to work at Honeywell, 80 per cent of any aircraft is Honeywell, including the climate control unit. I know it can only filter out around 90 per cent of the viruses; the rest 10 per cent still circulate, so I avoid eating while on a flight, and prefer to fast during flights.”

Another user named Rajesh commented, “Indigo is almost a monopoly; they won’t listen!”

IANS