The Kerala Motor Vehicles Department (MVD) has faced criticism for allegedly allowing nepotism in the processing of applications, with some employees accused of showing favouritism. In response, Transport Commissioner Ch. Nagaraju has ordered a strict implementation of the ‘first come, first served’ (FCFS) policy for all online services. This move aims to eliminate bias and ensure a transparent system for handling applications.
The MVD rolled out the FCFS policy three years ago. Allegations have emerged that some individuals are given special considerations and exemptions. The Transport Commissioner has reissued the order stipulating submission-time-based priority in light of this.
Also Read
The department’s software is now configured to prioritise applications strictly based on the order of submission. This measure seeks to address complaints of undue privileges granted to select individuals and ensure that all applicants receive equal treatment, with no scope for bias or manipulation in the system.
FCFS policy to streamline services
The FCFS policy will be applied to 11 key services linked to the Sarathi portal of the Motor Vehicles Department. These include:
- Renewal of learner's licence
- Application for duplicate driving licence
- Extract of driving licence
- Retention of a driving licence, excluding certain categories (e.g., excluding heavy licence while retaining an LMV licence)
- Renewal of conductor's licence and change of address
- Approval for international driving permit
- Modification of details such as photograph, signature, date of birth, and address in the driving licence
Tackling ‘Vahan’ issues
In addition to streamlining services, the Commissioner has also turned his attention to resolving technical problems in the 'Vahan' software, which has been a source of frustration for vehicle owners since its introduction in 2019. A meeting with experts from the National Informatics Centre (NIC), which provides technical support, is set to take place soon.
Apart from technical problems, the software is not user-friendly. Many users, particularly those without prior experience, have found it difficult to navigate and submit applications. States have customised the software to meet their individual requirements, adding further complications.
Reducing the role of middlemen
It has been alleged that the order of applications was deliberately complicated to maintain the authority of officials, forcing applicants to rely on middlemen for processing. Simplifying this system has been a long-standing demand, and Nagaraju has made resolving these issues a priority since assuming office. His efforts aim to make the application process more accessible and user-friendly, removing the need for intermediaries.
Published: 24 Sept 2024, 10:57 am IST
ABOUT THE AUTHOR
Related Topics
Subscribe to our Newsletter
Disclaimer: Kindly avoid objectionable, derogatory, unlawful and lewd comments, while responding to reports. Such comments are punishable under cyber laws. Please keep away from personal attacks. The opinions expressed here are the personal opinions of readers and not that of Mathrubhumi.