Renowned Grammy-winning composer Ricky Kej accused Air India of downgrading his business class ticket without explanation and refusing a refund. This incident marks the third time in a year that Kej claims to have faced such a downgrade by the airline.

In a tweet directed at Air India, Kej expressed his frustration over the treatment he received at Mumbai's departure gate, where he had booked and paid for a business class ticket for a flight to Bengaluru. "Wow.. 3rd time this is happening to me in one year," he tweeted. "When I reach the departure gate, the staff rudely tells me that I have been downgraded (for no reason) and they cannot give me a refund."

Kej did not mince words in his criticism, calling out the airline's handling of the situation and naming the staff member he encountered. "What's up with Air India? The person on the counter is Nishita Singh. Absolutely not helpful, and impolite," he remarked in his tweet.

He further expressed disappointment at Air India's lack of prompt resolution to such operational issues. "It is ok to have operational issues due to unforeseen circumstances. But to not provide quick and effective resolutions for the same is absolutely criminal.. and not befitting of a reputed brand," Kej added.

Air India responded to Kej's tweet, asserting their commitment to providing courteous service and urging him to share booking details via direct message (DM) for a swift resolution. 

"Since this "downgrading" on @airindia happens so frequently (3 times just with me), one would expect they have protocols in place: immediate refunds, alternative flight options, prompt communication, and apologies for the inconvenience caused. Unfortunately, they fail on all counts. Instead, their staff can be rude, clueless, and high-handed, acting as if boarding passengers is a grand favour," he added.

The incident has drawn attention on social media, with many users supporting Kej's stance and questioning Air India's customer service standards.