New Delhi: IndiGo has established a high-level Crisis Management Group (CMG) to tackle large-scale flight delays and cancellations that have disrupted travel for thousands of passengers across India.

The airline’s Board of Directors has stepped in to closely monitor operations and ensure services return to normal as swiftly as possible. During a recent board meeting, the management team briefed directors on the scale and nature of the crisis, prompting the decision to form a dedicated CMG to manage the rapidly evolving situation.

The Crisis Management Group comprises Chairman Vikram Singh Mehta, board directors Gregg Saretsky, Mike Whitaker and Amitabh Kant, and CEO Pieter Elbers. Several other board members, though not formally part of the group, are participating in frequent telephonic discussions to help address the situation from multiple angles.

“This meeting was followed up with a session confined to only Board members at which it was decided to set up a CMG comprising, amongst others, the Chairman, Vikram Singh Mehta; Board Directors, Gregg Saretsky, Mike Whitaker and Amitabh Kant, and the CEO Pieter Elbers,” the statement added.

The CMG is meeting regularly and receiving continuous updates from the management team on steps being taken to restore operational stability. IndiGo emphasised that the primary objective is to resolve difficulties faced by passengers and ensure smooth operations across its domestic and international network.

The airline has assured passengers that it is processing refunds for cancellations and providing waivers on cancellation and rescheduling fees during this period to minimise inconvenience. An IndiGo spokesperson stated that the airline is committed to bringing operations back to normal at the earliest and is taking all necessary measures to support affected travellers.

IANS