In a significant move to enhance passenger convenience and modernise ground operations, Air India has expanded its self-service check-in and baggage drop facilities to 19 international airports across Europe, North America, and Australia. The initiative, part of the airline’s broader digital transformation strategy, allows passengers flying from India to bypass traditional check-in counters by using automated kiosks to print boarding passes, generate baggage tags, and drop off their luggage independently. 

This expansion covers major global destinations including London Heathrow, Gatwick, Birmingham, Frankfurt, Paris, Amsterdam, Vienna, Milan, Zurich, Copenhagen, Toronto, Vancouver, New York, Newark, Washington D.C., Chicago, San Francisco, Sydney, and Melbourne. The service was already operational at several domestic airports in India and at key stations in the United States and Australia. With this rollout, Air India becomes the first Indian carrier to introduce integrated self-check-in and baggage drop services at such a wide range of international locations.

These self-service kiosks also offer travellers the option to select or purchase seats, update frequent flyer details, and modify contact information, contributing to a faster and more streamlined airport experience. The implementation of these services comes as part of Air India’s Vihaan.AI transformation programme, which aims to overhaul the airline’s operational and customer service standards over a five-year period.

In recent months, the airline has introduced a series of passenger-focused improvements, including dedicated Premium Lobbies for business and first-class travellers, family assistance counters at Delhi Airport, and city-side check-in counters in Delhi and Hyderabad. These enhancements, coupled with the latest expansion of self-check-in services, reflect Air India’s renewed focus on improving passenger satisfaction, reducing airport wait times, and aligning its services with global benchmarks.

As international travel rebounds and Air India accelerates its network and fleet expansion, the airline is placing increasing emphasis on digital innovation and service personalisation. The rollout of self-check-in and baggage drop facilities across 19 global hubs not only supports smoother passenger flows but also marks a decisive step in Air India’s transformation into a world-class global carrier.