Mumbai: A woman in Mumbai has accused a Blinkit delivery agent of inappropriate behaviour during a parcel delivery. The incident, captured on video and shared on X (formerly Twitter), shows the moment the woman claims the driver touched her chest while handing over her change.

The viral video

According to the woman’s post, the incident occurred when the delivery agent asked her to confirm her address and later touched her inappropriately while returning the balance amount. In the widely circulated video, the driver—wearing Blinkit’s distinctive yellow uniform—can be seen handing over a parcel and collecting payment. As he returns the change, his hand appears to brush against the woman’s chest, prompting her to move the package in front of her defensively.

How did Blinkit respond?

The woman expressed dissatisfaction with Blinkit's initial handling of the complaint, alleging that her concerns were not taken seriously. She claimed the company’s first response involved a warning to the driver and a directive for him to attend sensitivity training.

However, after the video released online, Blinkit reportedly terminated the agent’s contract and permanently removed him from its platform. The company later issued a public apology on X, stating:

“We’re truly sorry for the incident and understand how upsetting this must be. Please be assured that necessary actions have been taken as discussed.”

Mumbai Police

Mumbai Police responded to the woman’s post, asking her to share her contact details privately so that appropriate action could be pursued. Authorities have confirmed they are examining the case further.

Mixed reactions on the internet

The video has sparked divided opinions on social media. While many users supported the woman and called for accountability, others questioned whether the contact was intentional.

One user wrote:

“Yes, it can be clearly seen he deliberately brought his hand close to your upper body and touched you inappropriately. You flinching can be seen… without this recording it would be hard to pin his crime. Take it up strongly.”

Another user commented

“It’s clearly evident, he didn’t do it intentionally. You handed over the money in his right hand and he had the delivery in his left! You are seeking attention! Simple.”