Popular online design platform Canva is facing a global service disruption, leaving users across India unable to access or use the platform effectively on October 20 (Monday).

The company confirmed the ongoing outage on X and on its official status page, noting that some users were experiencing problems. Canva assured users that its team is actively investigating the issue and working to restore full functionality.

What Canva said about the outage

Canva has repeatedly updated users, citing significantly increased error rates that are affecting platform functionality:

" We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible."

Earlier, the company acknowledged:

"We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible."

These updates indicate that the disruption is ongoing, with the team continuing efforts to restore full access.

Impact on users

The outage is affecting both casual and professional users in India, leaving many unable to complete ongoing design projects. The incident underscores the reliance of creators on cloud-based platforms for work and education.