Thiruvananthapuram: The Keralam Home Minister's office and police functioning have been digitised to improve coordination and speed up grievance redressal, officials said on Friday.

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The revamped HM Acts and HOMeS portals will enable complainants to track the progress of their petitions while providing Home Minister Ramesh Chennithala with real-time information on police functioning and crime statistics, according to a statement.

Under HM Acts, every complaint received by the Home Minister will be registered on the portal and forwarded to the concerned police station through iCoPS, the Keralam Police's main software platform. Directions for further action will be issued based on the nature of each petition.

Applicants can track the action taken on their complaints at every stage until disposal, eliminating the need to contact the minister's office through letters or phone calls for updates.

SMS alerts, including notifications on the disposal of complaints, will also be sent to applicants.

The system is expected to improve coordination between the Home Minister's office and police stations and expedite the processing of petitions, the statement said.

HOMeS (Home Department Operations, Monitoring and e-Services) has been developed to enable the minister to monitor police functioning in real time. Its key feature is a dashboard providing crime-related information.

The minister can access details of FIRs registered across the state every day without having to seek information separately from individual police stations. Consolidated crime statistics will also be available through the portal.

The system will generate special alerts in cases requiring urgent attention, including incidents involving missing children.

The dashboard has also been designed to safeguard confidential crime-related information and personal details from unauthorised disclosure, the statement said.

Chennithala said the digital initiative would make the functioning of his office more efficient and help prevent delays in disposing of public complaints.

He urged people submitting petitions to provide their mobile phone numbers, saying they could use a link sent to their phones to track the action taken on their complaints.

The state police chief had directed all police stations to take prompt action on complaints of a serious nature, the minister added.

(This story has not been edited by Mathrubhumi and is published from a syndicated feed.)