‘Committed to taking full cognisance’: IndiGo board responds to DGCA action

New Delhi: The Chairman and Members of the Board of Directors of InterGlobe Aviation Limited on Saturday said they remain committed to taking full cognisance of the Directorate General of Civil Aviation (DGCA) orders linked to IndiGo’s operational disruptions reported in December last year and stated that appropriate measures would be taken.

"We would like to take this opportunity to inform all of our stakeholders, particularly our valued customers, that the Board and the Management of IndiGo are committed to taking full cognizance of the orders and will, in a thoughtful and timely manner, take appropriate measures," Chairman and Members of the Board of Directors of InterGlobe Aviation Limited said in a message.

The airline also noted that a detailed internal assessment has been underway since the disruption. The review is focused on evaluating the strength and resilience of IndiGo’s internal processes to ensure the carrier emerges stronger following the incident, which came despite its otherwise clean record of more than 19 years of operations.

The Directorate General of Civil Aviation (DGCA) has imposed penalties amounting to ₹22.20 crore on IndiGo Airlines following widespread flight disruptions in early December 2025 that affected more than three lakh passengers across the country.

The action follows a comprehensive inquiry ordered by the Ministry of Civil Aviation (MoCA) after IndiGo cancelled 2,507 flights and delayed 1,852 others between December 3 and 5, 2025.

A four-member committee constituted by the DGCA examined the airline's operational planning, crew rostering, management oversight and software systems.

According to the committee's findings, the primary causes of the disruption were excessive operational optimisation, inadequate regulatory preparedness, deficiencies in system software support, and shortcomings in management structure and operational control.

The inquiry noted that IndiGo failed to maintain adequate operational buffers and did not effectively implement revised Flight Duty Time Limitation (FDTL) provisions, leading to large-scale cancellations and delays.

ANI