Internet down and BSNL not responding? Try the ‘One Call’ helpline

Pathanamthitta, Kerala: Reporting internet or landline issues with BSNL has long been a frustration for users. Now, BSNL is launching an AI-powered system aimed at resolving complaints more quickly and efficiently.

The new service, called ‘One Call,’ lets customers quickly report issues with their high-speed FTTH (Fiber to the Home) internet or landline connections simply by calling a dedicated number: 9446024365.

What makes this service unique?

Unlike before, when complaints often went unheard, every complaint is now recorded and sent directly to the responsible officer’s login. This means quicker action and better accountability. If needed, the officer can even call the customer back to resolve the issue faster.

The ‘One Call’ system was first successfully piloted in Kerala, and following its strong public response, BSNL has now decided to roll it out across the state, with plans to expand to other states in the near future.

This initiative originally started to address problems faced by BSNL’s FTTH franchise operators through a system called ‘One Knock,’ which is now operational in 18 states.

And that’s not all, BSNL also plans to introduce a similar AI-driven complaint system for mobile phone issues in the near future.