AWS clarifies: No outage occurred on November 4

Amazon Web Services (AWS) officials clarified that no outage occurred on November 4, 2025, dismissing reports circulating on social media and third-party websites. They urged users to rely solely on the AWS Health Dashboard for accurate service status updates.

However, Downdetector and several media outlets had reported widespread disruptions on Amazon’s e-commerce platform, with users complaining of checkout and shopping cart issues.

An AWS spokesperson told Reuters that “AWS services are operating normally,” indicating the problem was limited to Amazon’s retail operations, not its cloud infrastructure — which supports countless global businesses and websites.

The clarification comes weeks after a major AWS outage in October 2025 that lasted over 15 hours and affected major companies, including Apple and Epic Games — an incident analysts described as Amazon’s worst since 2021. That episode reignited debates over the risks of centralised cloud dependency.

While AWS underpins much of the internet’s backend, Wednesday’s reported disruptions were confined to Amazon’s own platform. Experts warn the timing is especially sensitive, with retailers gearing up for Black Friday and Cyber Monday, when even brief outages can trigger steep revenue losses and dent consumer confidence.