381 calls to NORKA Roots | What are NRKs most concerned about amid Israel-Iran conflict?

Thiruvananthapuram: A 24-hour special helpdesk set up by NORKA Roots in the wake of the Israel-Iran conflict has received 381 calls as of 11.30am on Sunday, officials said.

The facility was established following directions from the Chief Minister’s Office (CMO) to assist Non-Resident Keralites (NRKs) and their families amid escalating tensions in the region.

According to a statement from the CMO, 137 of the calls originated from abroad, while 244 were made from within India.

Most enquiries were related to the status of flight services, cancellations, travel advisories and safety instructions. Callers also sought information regarding the possibility of evacuation from Gulf countries and the safety of onward travel.

Officials said those who contacted the helpdesk from overseas confirmed they were safe but voiced concern over the ongoing conflict and continuing attacks in the region.

The primary aim of the helpdesk is to disseminate verified information received from the Central and state governments and to coordinate assistance in the event of emergencies. All calls have been formally logged and documented for follow-up action, the CMO added.

An assessment meeting was convened at the NORKA Roots headquarters under the leadership of Department Secretary T V Anupama and Chief Executive Officer Ajith Kolassery to review the situation and preparedness measures.

The Kerala government is closely monitoring developments and remains in coordination with the Central government, the Ministry of External Affairs, Indian missions in the affected countries, members of the Loka Kerala Sabha and expatriate organisations, the statement said.

NRKs in conflict-affected countries have been advised to rely solely on information issued through official channels.

For emergency assistance, the NORKA Roots helpdesk can be reached on +91 88020 12345 (international missed call facility) and 1800 425 3939 (toll-free within India).