Kerala MVD issues notice to Blinkit, Swiggy, Bigbasket, Zepto over rash riding by delivery partners
Thiruvananthapuram: The Kerala Motor Vehicles Department (MVD) has served notices to leading quick-commerce platforms, including Blinkit, Swiggy, Zepto and Bigbasket, seeking changes to their delivery policies after an increase in traffic offences and unsafe riding by delivery partners.
The notices have been served to the companies' dark stores and platform operators, directing them to streamline and align their internal policies with road safety regulations within the next 15 days, a statement said here on Wednesday.
The department made it clear that failure to act within the stipulated period would result in further legal steps.
The MVD pointed out that the growing practice of promising ultra-fast deliveries—within seven or 20 minutes—is contributing to unsafe driving behaviour on roads.
Speeding, rash riding and failure to wear safety gear such as helmets were identified as some of the most common violations among delivery riders, it said.
Other road users are often forced to avoid these riders due to the fear of accidents.
The department noted that riders are frequently under pressure to complete orders quickly in order to maximise their income and move on to the next assignment.
In many cases, unrealistic deadlines set by online platforms and aggressive marketing strategies that promise customers rapid delivery timelines are leading to compromised road safety.
Emphasising that public safety cannot be sacrificed for commercial competition, the MVD said online delivery platforms must ensure responsible business practices and strict adherence to traffic laws to prevent accidents and protect lives.
PTI