Your Swiggy order just got more expensive, again: Platform fee hikes to Rs14

New Delhi: Food delivery giant Swiggy has once again raised its platform fee for food delivery orders by Rs 2, pushing the charge from Rs 12 to Rs 14. The company attributes the hike to a surge in customer transactions during the festive season, aiming to make the most of the increased demand.

This latest increase is part of a series of regular hikes by Swiggy. The platform fee climbed from Rs 2 in April 2023 to Rs 6 by July 2024, jumping to Rs 10 in October 2024, and now sits at Rs 14, a staggering 600 per cent rise over just a little more than two years. With Swiggy processing over 2 million orders daily, the platform fee now brings in crores of rupees in additional daily revenue.

Swiggy has yet to comment publicly on the latest hike. According to its stock exchange filing, the company reported a net loss of Rs 1,197 crore year-on-year (YoY) for the June quarter (Q1 FY26), nearly double the Rs 611 crore loss from the same period in the previous year (Q1 FY25). On a quarter-on-quarter (QoQ) basis, Swiggy posted a net loss of Rs 1,081 crore for the previous quarter (Q4 FY25). The company’s Quick Commerce division, Instamart, has played a significant role in deepening financial losses.

Both Swiggy and rival Zomato have previously experimented with higher platform fees during peak demand periods, holding the new rates when order volumes did not decrease. Zomato itself has implemented five platform fee hikes in less than two years, amounting to a 400 per cent increase.

Restaurant owners report that commission rates from the Swiggy-Zomato duopoly can go up to 35 per cent, forcing them to raise menu prices significantly and resulting in online orders being over 50 per cent more expensive than dining in. Meanwhile, both companies have faced repeated criticism for failing to address worker conditions, despite the regular frequency and size of consumer fee increases.

With inputs from IANS