CBSE launches helpline, email support for Class 10, 12 students amid post-result queries

New Delhi: The Central Board of Secondary Education (CBSE) has launched a dedicated tele-counselling helpline and email support system for students and parents following the announcement of the CBSE Class 12 Results 2026. The move comes amid rising queries related to marks, evaluation, rechecking and post-result stress after the board declared this year’s results with an overall pass percentage of 85.20%.

In an official post on X, CBSE said students, parents and schools can seek guidance and clarification through its authorised support platforms. The board also warned users against sending emails to an unauthorised ‘Gmail’ address that had allegedly been accessed without permission.

“Tele-counselling support is available at 1800-11-8004 to support students, parents and schools for important information and regarding exams/results/evaluation and reduce stress. You may also write to: resultcbse2026@cbseshiksha.in (Please don't send emails on resultcbse2026@gmail.com as this email has been unauthorisedly accessed) Students and parents may connect with CBSE through these official platforms for guidance, clarification and assistance,” CBSE said.

The board asked students to use the official email ID, resultcbse2026@cbseshiksha.in, for result-related assistance.

CBSE said the support system has been introduced to help students navigate the post-result process smoothly and address concerns related to evaluation and academic pressure.

The CBSE Class 12 Result 2026 recorded a noticeable decline this year, with the overall pass percentage dropping by 3.9 percentage points compared to last year. A total of 18,57,517 students had registered for the examination.

Girls once again outperformed boys in the CBSE 12th results. Girls recorded a pass percentage of 88.86%, while boys secured 82.13%. Transgender students achieved a 100% pass rate.

The board also revealed that 5.32% of candidates scored 90% and above, while 0.97% crossed the 95% mark. As per regional performance data, Trivandrum emerged as the best-performing region with a 95.62% pass percentage, followed by Chennai at 93.84% and Bengaluru at 93.19%.

Among institutions, Kendriya Vidyalayas (KVs) and Jawahar Navodaya Vidyalayas (JNVs) recorded the highest pass percentages at 98.55% and 98.47%, respectively.

Why has CBSE introduced new support facilities after results?

The latest CBSE update comes as lakhs of students across India search for details related to re-evaluation, marks verification and post-result counselling. The board said the helpline and email support are aimed at reducing stress and helping students receive official guidance directly from CBSE platforms.

The board reiterated that it remains committed to assisting students “with sensitivity” during the result period.

With ANI inputs