Print error in ticket; `F' becomes `M'; compensation awarded by railway
Kasaragod: When a printing error occurred in a railway reservation ticket, a female became male. The woman passenger suffered hardship and humiliation during the journey due to the error and will receive a compensation from the railway.
M. Praveena, a senior grade typist in Kasaragod police department, will receive Rs 6000 as compensation, for entering her name as Praveen (male) in the ticket. The verdict came from Kasaragod Consumer Disputes Redressal Forum. The compensation has to be provided within one month.
The reservation ticket was booked for a journey from Kasaragod to Thiruvananthapuram in Maveli Express on August 9, 2015. Return ticket also was reserved for August 10. It was during the journey, the ticket examiner informed her that there is no passenger in the name listed in the chart. The lady said that the ticket was booked for her whose name is Praveena, but in vain. Somehow, she managed to continue her journey.
Next day, she inquired the details of the return ticket at Thiruvananthapuram station and found that the name and gender were wrongly printed in that too. Since she could not travel with that ticket, Praveena booked another ticket. When she reached Kasaragod railway station on 11th and inquired about the error, she received an impolite response.
Thus she lodged a complaint at the Palakkad Division and Chennai Zone. When she did not receive a satisfactory reply, Praveena filed a complaint at the consumer forum. The name and gender was correctly entered as Praveena (female) in the form filled up for reserving the ticket.