Kozhikode: Numerous postal articles are piled up in the Railway Mail Service (RMS) office at Kozhikode railway station for many months due to staff shortage. Magazines and other items that are sent as normal post are heaped up for four months as there are no employees to categorize them. Even registered posts are delayed by two days.
All postal items to the railway stations from Tirur to Kasaragod are delivered at Kozhikode RMS office. Along with this, the postal articles sent from other states to Kerala also reach here. But the vacancy of 15 employees was not filled even after months. Though service of temporary staff including the retirees, they refuse to work during night hours as they are paid Rs 84 per hour only.
The employees said that they are struggling during the late hours as there are only 8 people instead of 17 in night shift. During day shift, seven employees are working instead of 13. The postal articles are sorted according to pin code. The lack of experience of temporary staff also result in the delay.
The RMS office in Kozhikode was upgraded to L-1 office two years ago giving more responsibilities. However, staff shortage was not resolved. As private courier services are not active due to Covid crisis, more parcels are sent via post. Compared to other RMS offices in Kerala, huge number of articles are delivered in Kozhikode.
The employees opined that the office activities are affected due to staff shortage. Many complaints are filed regarding delay in delivery of posts. But the department has not initiated any step to resolve the issue, the staff said.