NGO Union demands civil rights document, green channel system, to expedite service delivery

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An event held as part of the NGO Union conference | Videograb: Facebook: NGO Union

Thiruvananthapuram: Left-affiliated Non-Gazetted Officers (NGO) Union has emphasised the need for a comprehensive civil rights document that covers services provided in government offices. The organisation has called for the implementation of a green channel system, which would expedite service delivery if all the necessary documents of the application are in order. Additionally, the union has proposed the introduction of social auditing in government offices to promote transparency.

These recommendations were outlined in a report adopted during the diamond jubilee conference of the union, aimed at fostering a corruption-free civil service. It also stated that individuals involved in corrupt practices, nepotism, or disciplinary issues should not be entrusted with organisational responsibilities.

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Union demand to display rights documents locally, with an expectation that applications should be processed within the specified timeframe mentioned in it. The expansion of online services and the development of mobile applications for streamlined service delivery are also sought. Office inspections should be conducted regularly, and public services should be provided directly, excluding any partisan biases. The review of file settlements should occur every 15 days, from the village level to the directorate level.

Pre-service training is recommended for candidates before appointments. Furthermore, training should be provided to enhance proficiency in specific areas as promotions and job responsibilities change. Other proposals include the implementation of e-office systems, an e-service portal, and the use of biometric punching.

The organisation underscores the importance of prioritising work and ensuring that organisational activities are time-bound and organised. If time is allocated to organisational activities during working hours, individuals should ensure they find extra time to complete their office work, it said.

Organisational committees should provide training opportunities to employees to materialise the vision of a truly public civil service. Members are urged to lead by example in terms of attendance at offices and adherence to biometric punching.

The report highlights the need to rectify any reluctance to perform responsible duties and the tendency to seek positions with lighter workloads.

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