KSEB to make only online mode for bill payment, close cash counters

KSEB office | Mathrubhumi file photo

Kochi: Kerala State Electricity Board is mulling to stop collecting cash at counters for electricity bills to facilitate online payment.

Though online payment is available already, not even half the consumers use it. Considering this, the Board decided to implement the compulsory online payment for bills below Rs 500. Others will have offline option for a couple of more months but the officials will advise them that the option will be closed soon. Gradually, the payment will become online-only.

The Board is also planning to end all cash dealings through cash counters and make it online. The cash counters will be closed gradually and the cashiers will be deployed to other sections.

The regulatory commission has asked the Board to reduce the number of employees in KSEB. Earlier, two cash counters in selected branches of KSEB were functioning depending on the number of consumers. Later it was reduced to one cash counter with shift system. With the latest changes, these counters will be converted to single shift and gradually the cashier post will become redundant.

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