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Kunnamangalam: The Kozhikode District Consumer Disputes Redressal Commission has ordered the Indian Railways to grant Rs 20,000 compensation to a passenger who suffered a rat bite while travelling on a train.
The complainant Chorode native Saly James sustained a rat bite during her train journey from Kacheguda to Vadakara in 2016. When she was sleeping on her berth around 3 am, a rat bit her left arm. She reported this to TTE when the train stopped at Shornur station. When the railway doctor arrived, he administered a vaccine and told her to take the intradermal Rabies vaccine. Later, she sought treatment at the Vadakara cooperative hospital.
Railways argued that the second AC coach in which the complainant travelled was thoroughly cleaned and the rat might have entered the luggage from outside. However, the commission observed that the complainant suffered a rat bite due to the negligence and substandard service of the Railways.
Apart from the compensation worth Rs 20,000, the commission also directed the Railways to grant Rs 1,000 for her treatment expenses and Rs 2,000 for commission expenditures.
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