KSRTC eases online ticket reservation, slashes cancellation fee


Thiruvananthapuram: In a major relief for passengers, KSRTC has announced exemptions for online ticket reservations and ticket cancellations for long-distance journeys. At present, Rs 30 is charged as an online reservation fee for booking tickets. This has been reduced to Rs 10. Also, it has been decided that there will be no cancellation charge if the passenger cancels the ticket 72 hours before the journey.

The new rates will come into effect from January 1.

Further, cancellation of tickets less than two hours before the departure of the bus will not be allowed.

For cancellations between 72 hours and 48 hours, 10 per cent of the ticket rate will be charged as a cancellation fee. Meanwhile, 25 per cent of the ticket rate will be levied for cancellation of tickets within 48 hours to 24 hours. For 24 hours to 12 hours, it will be 40 per cent. KSRTC will charge 50 per cent of the base rate for cancellations between 12 hours and two hours.

Passengers will be allowed to reschedule the tickets reserved through the KSRTC franchise/counter with certain conditions.

Also, if more than four people book a ticket together, the reservation fee will be charged for a single ticket. In addition, a 10 per cent discount on the total fare will be allowed if tickets are booked together, including a return ticket. As per the revised rules, passengers who are booked on interstate service will get free trips on all available KSRTC services to reach the destination point. For this, the travel document and ID must be produced before the conductor. This free ride is available for up to 30 km within two hours of bus departure.

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