P Rajeev | Photo: Mathrubhumi
Thiruvananthapuram: Kerala Minister for Industries P Rajeev on Friday said that officials will be slapped fine if proper action is not taken on the complaints lodged by entrepreneurs. Kerala is the first state in the country to set up a grievance redressal mechanism that levies fines from officials for failing to take timely action on entrepreneurs’ complaints, he said.
Taking to Facebook, Rajeev wrote, “A complaint registered on the online grievance redressal system should be resolved within 30 days. If no action is taken even after 15 days of suggesting a remedy, then the concerned officer shall be slapped with a fine of Rs 250 per day for the prolonged period. A maximum of Rs 10,000 can be levied as a fine.”
Entrepreneurs can register their complaints on the government portal http://grievanceredressal.industry.kerala.gov.in/login.