Representative Image: KSRTC buses | Photo: Mathrubhumi
Thiruvananthapuram: The interventions made by KSRTC to rectify ‘troublemaking staffs’ are not turning effective and reports suggest around 1,000 of them remain a headache for the management.
A rough estimate shows that troublemakers comprise 3.5 per cent of the total 26,500 staff. They include conductors who deal with passengers impolitely, drivers who drive vehicles posing a threat to pedestrians and other vehicles and staffers who use their political influence to violate the code of conduct.
All depots have such troublemakers and they blemish the good service provided by other staffers. Such incidents are putting the KSRTC in bad light.
The only two options to curb the issue are disciplinary action and training the staffers to ensure proper conduct.
There are staff training college for rectification process yet strategies used there seems to be ineffective. Recently, the syllabus was modified and sessions from external experts were included. However, those measures are not yielding any results.
On the other hand, evoking disciplinary action remains cumbersome if the wrongdoer concerned has political influence.
GPS tracking and installation of CCTV cameras are some measures that will possibly curb the excesses, say experts.