Fees paid, but can't press 'submit' button: 8,000 applications missing from MVD’s VAHAN platform

B Ajith Raj

Representative Image | Photo: Mathrubhumi

Around 8,000 online applications made through Motor Vehicle Department (MVD’s) VAHAN platform have gone missing, putting the applicants in utter confusion.

The applications submitted on Friday and Saturday are the ones that have gone missing as they did not reach the offices concerned. These includes applications for ownership transfer, recording/removal of finance and address change.

The major issue is that many had filled the applications and paid the respective fees. They paid from Rs 130 to Rs 4,135 for various services. But when they tried for Final Submission, that option was unavailable. When the affected individuals approached the offices, they informed that they have not received the applications.

It is learnt that applicants need to once again fill the applications and pay the fees. However, the neither the department nor transport commissionerate has communicated the provision to resolve the issue.

Meanwhile, earlier too, there were complaints about the functionality of Final Submission option. Also, during the filling of application, a user is not informed that the person need to go through a two-step process. Many think that on paying the fee, the process gets completed. However, without giving Final Submission, the application will not reach the offices concerned.

In spite of the multiple issues with submission mechanism, the department has been giving a standard reply that the problem has been identified and it will be resolved soon.

It is important to note that due to issues in the platform, many are relying on middlemen for various services available through online.

VAHAN platform is under Ministry of Road Transport and Highways (MoRTH) and it integrates data from RTOs in the country having connectivity.

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