According to the project, women and children who are subjected to domestic violence can file complaint very easily. The victims or their representative can use the facility. They only have to visit the nearest post office and say the code ‘Thapal’. Then the postmaster/mistress will help them write their address with pin code on a paper and put it in the letter box.
The women and children can also do this process alone without the help of post office staff. They should write their full address on a white paper and write ‘Thapal’ on the cover. There is no need to paste stamp.
The post office staff will scan such papers with addresses and send the same to the Department of Women and Child Development. The complaints on domestic violence will be probed by women protection officers and child abuse complaints will be dealt with by child protection officers. They will take further action on this.
The project is implemented with the intention to protect even those who cannot write complaints, from violence. As only address need to be written on paper, the confidential nature of the complaint is not lost. The scheme is implemented as per an MoU signed by the Department of Women and Child Development and the circle post master general.