Consumer court directs EKM restaurant to pay Rs 40,000 for non-delivery of 'Onasadya'

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Kochi: The Ernakulam District Consumer Disputes Redressal Court directed a restaurant to pay a compensation of Rs 40,000 to a woman over the non-delivery of ‘Onasadya’ (a feast on Thiruvonam day of Kerala's harvest festival Onam). The restaurant owner also has to pay an additional Rs 5000 to the complainant to compensate her court expenses. The ruling is of the bench comprising district consumer court president DB Binu and members V Ramachandran and TN Sreevidhya.

According to the complaint lodged by Vyttila native Bindhya Sulthan, she did not receive the Onasadya even though she pre-booked and paid for it at Maze Restaurant in Ernakulam.

Sadya was meant for the guests who arrived at her residence to celebrate the festival together. She paid Rs 1295 for five meals, but the parcel was not delivered to her house even after a long time. She had not prepared meals anticipating that the parcel would reach on time. The restaurant staff had not picked up her call when she tried to contact them. She received a reply only at 6 pm on the same day. The restaurant refused to pay back the amount which she paid.

The court highlighted the Malayali's emotional attachment to Onasadya while pronouncing the verdict.

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