From fare to amenities, Kerala MVD proposes govt to regulate online taxi services

B Ajith Raj

.Representative Image

Thiruvananthapuram: The State Motor Vehicles Department (MVD) has proposed the Kerala government to regulate online taxi services in the state. It has put forth many recommendations in the draft report prepared in this regard. The recommendations are being studied by the law department.

Though the recommendations are based on policy framed by the Ministry of Road Transport and Highways of India to regulate online players involved in the taxi service, the state government will ready the online aggregator policy by protecting the interests of public transport services including KSRTC.

Some of the major recommendations are as follows:

  • The booking fee of online taxi services should not exceed the rate allowed by the state government
  • Taxi agencies should get a license from the state for accepting bookings
  • For accepting or rejecting booking the mandates of the government should be followed
  • If the agency is not up to the mark, then the customer can lodge a complaint
  • There should be mandates for regulating the operations of a booking agency, the basic facilities provided to the commuters

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