Technical glitch hits Air India's operations globally; Passengers stranded
New Delhi:Hundreds of Air India passengers were left stranded at several airports across the world due to a glitch in its check-in software, the airline said Saturday. The airline's "server is down", an official said.
"SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered," the airline's spokesperson said.
Air India's software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology.
According to an Air India official, the server was down since around 3 AM Saturday morning due to which the airline is unable to issue boarding passes to passengers at airports across the world.
#FlyAI: Due to a breakdown in our server system some of our flights are getting affected all over the world. Work is on in full swing to restore the system. We sincerely regret inconvenience caused to passengers.— Air India (@airindiain) April 27, 2019
Many passengers complained on social media about being stranded at airports.
Air India flights affected as airline's SITA server is down all over India & overseas since 3:30 am. More details awaited. #Visuals from Indira Gandhi International Airport in Delhi pic.twitter.com/Wl2hElACUU— ANI (@ANI) April 27, 2019
A similar incident took place on June 23 last year when a technical glitch in the airline's check-in software delayed 25 of its flights across India.